Casino Z я проиграл огромные деньги, но мне просто не дают бонусов за это 38.100 USD
Претензия haitham89 к SpinBetter Casino от 01.06.2022
Hey, I don’t know, but is this normal? I paid $38,100 and didn’t get any reward or gift from the casino. I didn’t get anything, while in other casinos, the rewards come to the email every day. Are they stealing me or what? I made more than 16 deposits with the casino and did not make any withdrawals, meaning I lost 38,100 dollars and I did not find any reward from them or even respect??!For your information, I became the last level VIP member in less than two days. I think I have the right to be treated with a little respect!!
Перевод
Эй, я не знаю, но это нормально? Я заплатил 38 100 долларов и не получил никакого вознаграждения или подарка от казино. Я ничего не получил, в то время как в других казино награды приходят на почту каждый день. Они обманывают меня или что? Я сделал более 16 депозитов в казино и не снял ни одного, то есть я потерял 38 100 долларов и не получил от них никакой награды или даже уважения??! К вашему сведению, я стал последним VIP-членом уровня менее чем за два дня. Я думаю, что имею право на то, чтобы ко мне относились с уважением!!
Процесс обсуждения (24)
Статистика жалоб на SpinBetter Casino
Претензии к SpinBetter Casino
Автор жалобы
| Параметры | Жалоба на SpinBetter Casino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | haitham89 |
Все бренды и торговые марки, упомянутые на этой странице, принадлежат их владельцам и используются исключительно в информационных целях в соответствии с условиями добросовестного использования.
Have you received any cashbacks or free spins?
Complaint sent to the casino
Опубликовано: 2 июня 2022
Hi yes there is an option from the menu cashback I was taking this refund
But I did not receive any free courses or any other rewards other than this refund, which is available from the main menu yesterday. I spoke with customer service, they were evading the answer by repeating the same words!! Knowing that in about two or three days I reached the VIP level and so far I do not have a financial manager from the casino
Now I am writing you a letter, they add me 100 free courses 😂
What should I do now?
Very bad and liar casino!!
Опубликовано: 3 июня 2022
Use these free spins, for the rest, I will ask the project management
Hi haitham89,
While playing at Casino-Z, you received a cashback of 2,238.33 EUR, but nevertheless we want to apologize for the fact that from the first days of your game you were not assigned a personal manager.
From today on you have a personal VIP manager who will give you bonuses and gifts on a regular basis. He texted you on WhatsApp.
Spend time at Casino-Z with pleasure🤗
Best regards,
Casino-Z Team
You were given a personal manager, are you satisfied with the solution to your problem?
No, I am not satisfied, brother. Where is the reward for the first, second and third deposit that you have? Why didn’t I get it
What do I do with the financial manager?? Unfortunately, I have to talk to you to remind you that I should have a financial manager??
No, I am certainly not satisfied. I paid the amount of 38,100 dollars, and I did not withdraw any amount, and I was not given any rewards for the deposits that I made?!
You did not receive bonuses from the Welcome Package because you did not fill out all the data in your profile before making the first deposit to receive this bonus chain, that is, the account was without any personal data (only your name was indicated).
Rule #1 on the WELCOME PACKAGE UP TO €1500 + 150 FS bonus page is as follows: “The bonus is only credited to accounts with fully completed profiles.”
And since you did not fulfill the conditions for accruing a bonus on the first deposit, then bonuses on subsequent deposits are not allowed.
Rule #14 on the WELCOME PACKAGE UP TO €1500 + 150 FS bonus page – “A customer can use the following deposit bonus, after the previous one has been redeemed.”.
Опубликовано: 9 июня 2022
Can you explain this option to me? Because in the sense of your words, I do not need to be a participant in rewards and offers, because basically I have to fill in the account data?? is not it ?
Опубликовано: 9 июня 2022
When you registered (15.05.2022 14:36) in your profile were specified the following details: your name and confirmed email. On 15.05.2022 15:22 you made your first deposit.
After that (15.05.2022 20:51) you indicated and confirmed the phone number.
The following day (16.05.2022 13:40) you indicated your surname, patronymic, date of birth, passport number, date of passport issue, place of birth and permanent registration address.
Your second deposit was made on 19.05.2022 17:30:32.
What evidence can you provide from your side to prove that we are lying?
You know that you are a liar 😂😂 How do you say I did not fill in my details and you closed my account after my first deposit? I even came here and wrote a complaint with your complicated requests. There is no need to lie. Tell the truth. I will not tell you. You stole my reward. You may have made a mistake, but don’t lie. I made a deposit and my account details were complete. It was my habit with the first registration at the casino to go and complete my profile and verifications don’t lie, please.
Your consent to receive bonuses affects whether you agree to receive bonuses with WELCOME PACKAGE UP TO €1500 + 150 FS or not. But you didn’t meet the requirements for accruing the first deposit bonus, so you didn’t receive it.
HAITHAM89 please read my message once again. At the time of making the first deposit, your profile had only a confirmed mail and your name, you did not indicate any more information about yourself in your account at that time.
Also, from the moment you were assigned a personal manager, you have already received free spins without wager in the amount of more than 1,000 USD.
Dear administrator, please close this complaint, as the player inflicts personal insults.
Free spins are $900 and not more than $1,000!? How to say more than 1000 dollars about the CFO, send me a message on WhatsApp in Russian!! How do I talk to him? I deposited 2 days ago and didn’t get any bonus or free spins. I don’t know exactly what the casino policy is. Should a person speak up and ask for rewards?? Now what will I get for my previous deposit of $38,100 and I did not withdraw any dollar from it??
This is to be expected. no answer
I want people to be aware of this fraudulent casino
Good afternoon HAITHAM89, On behalf of the entire company, we do apologize for all inconveniences caused. Firstly, we do respect you as a VIP customer, and without a doubt will solve this problem shortly. Please be informed that we will grant you with a decent bonus in form of free spins without wagering or deposit requirements within the next 5 hours, it will appear in your bonus section automatically. In case of any issues or questions, you are welcome to proceed with any requests of yours.
Best Regards, Claims department.
oh i’m waiting for you …
Опубликовано: 24 июня 2022
Good afternoon, HAITHAM89!
Can you specify your additional request, as I can see you have been granted with all decent bonuses and I suppose we can consider this case as a resolved one, nevertheless if you have any questions or concerns, just let me know, and we will assist you in the best way.
Sincerely, Claims Department.
Опубликовано: 24 июня 2022
Good evening No I didn’t get all the rewards
I didn’t get all the deposit bonuses.
In the last week I deposited approximately $25,000 and received a $211 bonus! 😅
Опубликовано: 25 июня 2022
Good afternoon, HAITHAM89!
Please be informed that we have granted u with 2 classy bonuses already, and we see that u really enjoyed playing with us, as you know, we truly do respect u as a valuable player, that’s why we would like to add you one more bonus for $400.
Thank you for choosing us!
Best regards, Claims Department.
Complaint resolved
Complaint reopen
Good afternoon!
I hasten to please you, we decided to meet you and credited 1000 euros with a x35 wager! When you win back the next deposits, we will credit you with three more remaining bonuses!
I also want to remind you that we credited you with free spins a couple of days ago.
Thank you for choosing us!
Best regards, Claims Department.
Dear player, in the course of reviewing your situation with welcome packages, it was revealed that indeed your profile was not filled out and confirmed, therefore you did not receive the welcome package automatically, we were provided with evidence, but we managed to reach an agreement with the casino administration that- if the entire welcome package were credited to you on your next deposits, this is now the only way out, and also, as an additional loyalty, you were credited with large packages of free spins without a wager and at a rate of 4 euros
It’s not what I want but it’s ok…
thank you
Complaint resolved player have bonus