Casino Z у меня просто огромные проблемы с этим казино, мне не хотят выводить мои 8170 USD
Претензия haitham89 к SpinBetter Casino от 17.05.2022
Hi, I have a problem with this site, which is very bad in their services. I sent them a copy of the passport, but it refused to open my account? At first I sent them via the same registered email, which is hotmail, and no one answered. The employee told me that I must make an email through gmail because they do not receive hotmail messages Is this a casino?? Then after that he sent to the security officer via gmail, but he refuses and says call me via the email that I registered with and he refused his passport photo. What do I do now??
Перевод:
Привет, у меня проблема с этим казино, который очень плох в их услугах. Я отправил им копию паспорта, но мне отказали в открытии аккаунта? Сначала я отправил их на тот же зарегистрированный адрес электронной почты, который является hotmail, и никто не ответил. Сотрудник сказал мне, что я должен сделать электронное письмо через gmail, потому что они не получают сообщения горячей почты. Это казино?? Потом после этого он послал к сотруднику службы безопасности через gmail, но он отказывается и говорит, позвоните мне по электронной почте, на которую я зарегистрировался, и он отказался от моей фотографии на паспорт. Что мне теперь делать??
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Автор жалобы
| Параметры | Жалоба на SpinBetter Casino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | haitham89 |
Все бренды и торговые марки, упомянутые на этой странице, принадлежат их владельцам и используются исключительно в информационных целях в соответствии с условиями добросовестного использования.
Most likely, the employee meant about the call to your phone number, not mail 🙂 But I’ll clarify
Complaint sent to the casino
Look at the last message from them I don’t know what he wants? For the first time since 2019 I encountered a product this bad
You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing).
I want to know is this normal? Because verification information is simpler than such requests
I’ll do whatever he wants and tell you what he says
Опубликовано: 17 мая 2022
based on your message, they want your selfie with a document in the background of a letter from their security service, on this platform such requirements periodically arise from different casinos
Hello haitham89,
First of all, I would like to say that you were requested to go through a standard player verification, and your account was not closed, as you wrote about this when contacting the Security Service.
Immediately upon contacting you, you were asked for color passport photos, without cropped edges, larger than 1 MB and advised to send them through the full version of the site, that is, from a PC.
You started sending scans of your passport in poor quality, not photos, and insulting casino employees. After many messages with insults, you finally sent photos in the correct format and size.
After that, you were asked for a selfie on with your PC in the background, where a dialogue with the Security Council would be visible. You sent the requested document, your account was successfully verified on 05/18/22, your second account was deleted because it is prohibited by the casino rules, and the Security Service wished you a pleasant game.
Complaint resolved