FairPari Casino: did not issue a freebet for a deposit on 70 USD

Good afternoon, I received an action in the mail, make a deposit and get a 10% freebet on the deposit amount, I made 8,000,000 UZS I was not given a freebet, at first they said they handed it over to the department, contact me in 30 minutes, and when I wrote in 30 minutes, they told me that I had to change the account settings for sports, and then make a deposit, but at the same time I can’t choose both the casino and the sport, which I consider a violation, how was the player supposed to guess about it? If this was not specified in the bonus terms? I just received a do dep and receive email, there were no other texts, and how could a player who rarely bets in a casino on sports get a 10% free bet if he only has sports bonuses enabled, they just tricked me into making a deposit, please help me manually add a bonus of 800,000 UZS