FairSpin Casino Didn’t get part of the balance and have a claim on the cashback
Претензия haitham89 к Fairspin Casino от 13.03.2023
Hi, I don’t know. This casino gets a rating of 7.99. First, the customer service is one of the worst of all online casinos.
Secondly, they steal people’s money in any way, or through rewards, or through cashback, or through the game itself, and this is what happened to me
I played the Jasmine Dreams game from the game provider Pragmatic Play and won about 12,350, but I was surprised that I only got 7,350. Where did the rest go? I am sure that they did not contact the game provider and that they stole the rest because I do not think there is a game provider that steals!!!
The other thing is that during the past two weeks I made a deposit of more than $20,000 and played with an amount of more than $50,000 or more, but I only got $600 cashback?!
That is why I demand the remaining amount for me
drive.google.com/file/d/1dToLm2la57_M0vejWkBhTnPiU2skjj8J/view»>This is the link to the video of the game from Google Drive, because it is too big, so I could not add it here
Процесс обсуждения (11)
Статистика жалоб на Fairspin Casino
Претензии к Fairspin Casino
Автор жалобы
| Параметры | Жалоба на Fairspin Casino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | haitham89 |
Все бренды и торговые марки, упомянутые на этой странице, принадлежат их владельцам и используются исключительно в информационных целях в соответствии с условиями добросовестного использования.
Not too long ago I wrote to you in private messages here.
Complaint sent to the casino
Dear,
All
We have conducted a detailed investigation regarding this issue and requested additional information from the game provider.
According to results of this investigation In a round player mentioned he got 3 scatter symbols, won 6 free spins, and also triggered the respin feature. On the penultimate respin, all winning positions were calculated with multipliers x3; on the last one with a multiplier of x4, all combinations were calculated correctly.
The total win in this round is 7,355.00 and thus it has been credited correctly.
Please note that the video replay is not considered to be an instrument for tracking gaming activity unlike the logs we have provided you with a link to.
Regarding cashback: Please, keep in mind that the cashback that was credited is a standard 5% cashback without a wagering requirement. According to our data the amount of credited cash is a correct one.
Respectfully,
Fairspin
Are you serious ? Are you convinced of what I said?
In order to make it easier for you, look at the two pictures only, and you will know that you are wrong. In the first picture, it was the fifth free spin, and I won $5,140 in it, and in the last spin, I won $7,060, okay?
For information, 7060 + 5140 = 12,200 $
How do you say I won $7355???
i know no what i say
You say you gave me a link to the records??
I didn’t get any link from you!!!
You haven’t responded to my messages yet, how do you say you sent me a link?
Dear,
All
We have re examined the provided screenshots and, as mentioned in the last one, it says that «you have won 7,355$ in 6 free rounds» which means the total amount of player’s win out of 6 rounds is equal to 7,355$
In our opinion, it was a misunderstanding from the player side of the game’s system of wins
We require for the complaint closure
Respectfully,
Fairspin
Dear Player. Read personal messages from me
What are you saying?
In the first picture, the amount is 5140
In the second picture, the amount is 7060
Total = 12470, but I only got 7355, and I’m left with 5115
Did you understand ??
No, this is not a misunderstanding of this video and the images in front of you
Tell me you don’t want to give me the money, but don’t say it’s just a misunderstanding, because it’s obvious to you. You stole $5,115 from me.
I think everyone can see how honest you are with customers now
You didn’t answer my question, where is the link to the recordings you said you gave me?
I ask you to give me the money you won
Dear Haitam89,
The total sum couldn’t be 12.470$ because the winnings does not count like 5140 + 7060.
Please, check your own materials and see the last slide where is saying that «You have won <> in 6 free spins»
(see the attached image)
This is the official game disclaimer that is saying that your win is equal to 7,355.00 USDT, and nothing about «12,470»
That is confirmed also by our information that stated that «The total win in this round is 7,355.00 and thus it has been credited correctly.»
Hope the situation is understandable for everyone that can confirm all the stated information said by us above.
We require for the complaint closure
Respectfully,
Fairspin
Do you think I am ignorant??
For your information, I have been playing in online casinos for 5 years, and I know how the amounts are calculated
And a company like Pragmatic doesn’t think they would make such a mistake
I’ll send a video. Look at 21. It stopped at 7355
The amount being counted was 2005
How do you say I earned 7355??
I think you stole my money!!
And for the second time You didn’t answer my question, where is the link to the recordings you said you gave me?
https://drive.google.com/file/d/1dJROISbZpHXZu8MQaQ9iBSWFcBKu2i1w/view?usp=share_link
Dear Haitam89,
As a company, we value every player on our platform and are committed to helping with any issues that arise.
We have received official confirmation from our provider regarding your winning. According to the system, you received 3 scatter symbols, won 6 free spins, and triggered the respin feature. On the second to last respin, all winning positions were calculated with multipliers x3; on the final respin, all combinations were calculated correctly with a multiplier of x4.
Your total win in this round is 7,355.00. Please note that we have blurred the information about your ID and player ID in screenshot for confidentiality reasons. In logs sent by provider Player can see exact amount of win in each spin. Technically, this information completely coincides with the received winnings, moreover, we cannot independently influence the final amount of winnings player receives.
If you have any doubts or concerns about your winnings, you can make a request to our provider for further clarification.
Respectfully,
Fairspin
The player will be described the full mechanism of his bonus game. In this case, it is a bug with the correct display of winnings at the provider itself and the casino is not guilty in this case