Конфискация 500 евро в казино Wintingo.

Уважаемый игрок! Ваша претензия успешно опубликована и отправлена в администрацию казино.

Ответ главного менеджера:

As per the opening offer terms and conditions at Wintingo a player is only entitled to redeem one Opening Offer : “The play bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be

cancelled. In the event that WinTingo deems in its absolute discretion that an entrant has violated these terms and conditions in any way, including without limitation by multiple registrations for the promotion, or has executed any other act in bad faith in relation to the promotion, such entrant shall be

excluded from the promotion and therefore become ineligible to win the Bonus. In the event that WinTingo believes an entrant is abusing or attempting to abuse the promotion, then WinTingo may, at its sole discretion, deny, withhold or withdraw from such entrant the bonus and any subsequent

accumulated winnings.”

The player in question managed to redeem multiple affiliate free spin opening offer bonus codes, which he was not entitled to obtained through means which we are not aware of. The player won 25.23EUR cash off these free spins bonuses. He then used these cash winnings (from multiple free spins

opening offers) and won more. He then proceeded to make a minimum deposit in order to cashout. We were forced to lock his account and communicate this to the player.

As such the player has not adhered to the casino terms and conditions which he agreed to when he registered the account and therefore the player (as per the terms and conditions) has been denied the winnings.

Не хотят они никак идти на компромисс. Видимо для них такие мелочи уже являются нарушением.

В связи с тем, что казино не предоставило каких-либо доказательств в отношении игрока, как нарушителя, я вынужден считать эту жалобу нерешенной.