LuckyPari Casino: lowered my payout limit by 70,000,000 UZS
Претензия Legends Never Die к LuckyPari Casino от 22.05.2025
I am reaching out to express my frustration regarding the non-transparent and restrictive withdrawal process on your platform.
I recently won approximately 70,000,000 UZS, but I am only allowed to withdraw $500 per day, despite no such limit being stated in your publicly available terms and conditions. Moreover:
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There is no written rule about a fixed $500/day withdrawal limit.
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When trying to withdraw to my card, the system shows that the limit is zero dollars — essentially making it impossible to use that method.
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I have already successfully withdrawn $500, yet the system does not allow further withdrawals or provide a valid explanation.
This lack of transparency, absence of written rules regarding such restrictions, and technical issues related to card withdrawals make the situation appear intentionally obstructive. It feels like the platform is making it difficult for players to access their legally won funds.
I kindly request the following:
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An official explanation of why the $500/day limit exists despite being undocumented,
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Clarification on why card withdrawals are currently blocked with a zero-dollar limit,
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A proper schedule or assurance that the full amount will be paid.
Процесс обсуждения (9)
Статистика жалоб на LuckyPari Casino
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Автор жалобы
| Параметры | Жалоба на LuckyPari Casino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | Legends Never Die |
Все бренды и торговые марки, упомянутые на этой странице, принадлежат их владельцам и используются исключительно в информационных целях в соответствии с условиями добросовестного использования.
Жалоба направлена в казино
От казино получен ответ:
Dear WinnerDinner5,
Thank you for contacting LuckyPari and for expressing your concerns regarding the withdrawal process on our platform.
We appreciate your feedback and would like to take this opportunity to clarify the situation in full:
1. Daily Withdrawal Limit
The current daily withdrawal limit of $500 is a standard control implemented in accordance with LuckyPari’s internal risk management and security policies. These thresholds are designed to protect user accounts, ensure transactional stability, and support responsible financial processing across the platform.
As specified in Clause 4.7.6 of our Terms and Conditions:
“Luckypari reserves the right to limit the availability of certain payment methods for individual Users and/or countries at its sole discretion.”
This right includes the ability to apply restrictions and thresholds not only on the availability of specific withdrawal methods but also on the volume and frequency of transactions through those methods, including daily or periodic withdrawal caps.
In addition, pursuant to Clause 3.7 of the Terms and Conditions:
“Luckypari reserves the right to make any changes to the Website, Services, and T&Cs at any time.”
We confirm that the withdrawal thresholds now in effect form part of our current operational framework and will be formally reflected in the upcoming revision of the Terms and Conditions, in line with our contractual right to update platform policies when necessary.
2. Withdrawal to Card – $0 Limit
Regarding the issue with card withdrawals showing a “zero-dollar” limit: this is not a technical error but a correct display of your remaining daily limit. Since you have already withdrawn the daily maximum of $500, the system temporarily disables further card withdrawals until the limit resets on the next day.
3. Alleged Lack of Notice or Written Rule
We note your comments regarding the withdrawal limits. To clarify:
The restriction is valid and applied for security, compliance, and anti-money laundering (AML) purposes, in accordance with LuckyPari’s internal controls and platform-wide risk management framework.
As stated in Clause 4.7.6 of our Terms and Conditions:
“Luckypari reserves the right to limit the availability of certain payment methods for individual Users and/or countries at its sole discretion.”
This includes the right to enforce limits and thresholds on the use of those methods, including volume and frequency of withdrawals.
These policies are part of our obligations to comply with applicable AML regulations and the requirements of our regulatory authority. They are applied consistently across our user base and serve to protect both users and the integrity of the platform.
These measures are not intended to obstruct or delay your payments, but rather to ensure orderly and secure disbursement of large winnings across our infrastructure.
4. Payment Schedule
Please be assured that your full balance will be paid out in accordance with the current daily limits. You may continue to request withdrawals each day up to the allowed threshold.
Проекту заданы встречные вопросы:
Одни из них:
Уточнение поступило:
Клиент может самоисключиться на период до 1 год в личном кабинете.
Самоисключение позволяет ограничить все действия со счетом, кроме ВЫВОДА средств.
Соответственно, нельзя делать ставки.
Возможность авторизации в лк остается
На русском:
Уважаемая служба поддержки LuckyPari и VyacheslavLenin,
Я вновь обращаюсь к вам, чтобы выразить серьёзную обеспокоенность текущей ситуацией с выводом средств на вашей платформе. Несмотря на то что мне сообщили о возможности вывода до $500 в день, ваша команда поддержки теперь отказывает даже в выводе на криптовалюту. Вывод на карты также невозможен — лимит по-прежнему показывает $0, и теперь криптовалютные транзакции также отклоняются без чёткого объяснения причин.
Это недопустимо, особенно с учётом того, что я полностью прошёл всю верификацию и соблюдал ваши условия вывода. Однако мой баланс остаётся заблокированным, а от поддержки я не получаю прозрачных ответов.
Более того, я должен отметить тревожную закономерность: это уже третье казино, где после крупного выигрыша я сталкиваюсь с той же проблемой. Все три платформы не имеют чётких и прозрачных правил относительно лимитов на вывод, в отличие от уважаемых казино, где прописаны условия вывода средств в зависимости от статуса игрока.
В двух случаях я проиграл часть средств — несмотря на мои запросы на самоисключение, казино отказали. Сейчас же LuckyPari полностью отказывает в выводе, ссылаясь на «технические ошибки», хотя с моей стороны нарушений нет, и верификация полностью пройдена.
Ваш сотрудник Владислав отказывается консультировать меня и даже не читает мои сообщения в чате. Я прошу вас, Вячеслав, пожалуйста, помогите мне разрешить три жалобы по этим казино. Я открыт к диалогу и готов сотрудничать, но настаиваю на справедливом отношении и доступе к честно выигранным средствам.
Dear LuckyPari Support and VyacheslavLenin
,
I am reaching out again to express my deep concern regarding the current withdrawal situation on your platform. Despite being told I can withdraw up to $500 per day, your support team is now refusing to process even crypto withdrawals. I cannot withdraw to cards either — the limit still shows $0, and now crypto is also being rejected without any clear explanation.
This is unacceptable, especially considering that I have fully completed all verification steps and have respected your stated withdrawal policies. Yet my balance remains locked, and I receive no transparent response from support.
Moreover, I must highlight a troubling pattern: this is now the third casino where, after winning a large sum, I face the same issue. All three platforms lack clear, transparent rules regarding withdrawal limits, unlike more reputable casinos that clearly define withdrawal tiers based on player status.
I lost money in two of these cases — despite requesting self-exclusion, the casinos refused. Now LuckyPari is refusing to process even the allowed daily limit, citing ongoing “technical errors,” even though I have done nothing wrong and am fully verified.
Your representative, Vladislav, has refused to properly assist me or even read the messages in chat. I am kindly asking you, Vyacheslav, to please help resolve all three complaints with these casinos. I am open to communication and cooperation, but I insist on fair treatment and access to my legally won funds.
Опубликовано: 23 мая, 09:37
Принято. В казино переданы вопросы
Опубликовано: 23 мая, 09:40
Благодарю вас за внимание к моей ситуации и за то, что передали жалобу в казино. Надеюсь на объективное рассмотрение и справедливое решение. Если потребуется какая-либо дополнительная информация — я готов предоставить.
Thank you for your attention to my case and for forwarding the complaint to the casino. I hope for a fair and objective review. If any additional information is needed from my side, I’ll be happy to provide it.
@VyacheslavLenin
The manager contacted me, said to clarify, in the end said that the limit will not be fixed, while you have already deposited here 1000$, because of self-limitation, it’s like me stupid, not to change the limit because of self-limitation, this is the only one of the 3 casinos, where it is possible to self-exclude and withdraw, the other 2 casinos did not offer such a function although they have it in VIVI to me this function was enabled after the balance was drained, I hope for a solution to these 3 complaints.
@VyacheslavLenin«>@VyacheslavLenin
Vyacheslav, thank you, that’s all regarding the complaint. Only one out of the three casinos allowed me to withdraw funds without losing, although the limits were small. I am currently awaiting a decision regarding the other two casinos.
VIVI definitely could have blocked bets on sports and casino games but did not, which contradicts responsible gaming principles.
Вячеслав, спасибо, на этом с жалобой всё. Единственное из трёх казино удалось вывести деньги и не проиграть — правда, лимиты маленькие. Сейчас жду решения по двум другим казино.
VIVI точно могли заблокировать ставки на спорт и казино, но не сделали этого, что противоречит принципам ответственной игры.
Жалоба решена