
Не вывели деньги и заблокировали аккаунт в Slotum Casino
Претензия hoogward к Slotum Casino от 24.10.2019

Вообщем такая ситуация , заввели деньги в данное казино , выиграли у них , начали выводить не вывели затребовали вериф , прошли вериф сказали можете выводить , поставили на вывод и заблокировали сразу аккаунт , ниже скриншоты переписки
Процесс обсуждения (4)
Статистика жалоб на Slotum Casino
Претензии к Slotum Casino






Автор жалобы
Параметры | Жалоба на Slotum Casino подготовлена и опубликована |
---|---|
Жалоба от | LatestCasinoBonuses |
Автор жалобы | hoogward |
Жалоба направлена в казино
Ув игрок, пришлите мне текст который вам прислали по почте(на англ языке).
Уважаемая Диана,
Сообщаем Вам, что по решению Администрации, Ваш аккаунт закрыт, а выигрыш конфискован.
Согласно нашим Правилам и Условиям:
10. Anti-fraud Policy
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
participating in any type of collusion with other players
development of strategies aimed at gaining of unfair winnings
fraudulent actions against other online casinos or payment providers
chargeback transactions with a credit card or denial of some payments made
creating two or more accounts
other types of cheating
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
use of stolen cards;
chargebacks;
creating more than one account in order to get advantage from casino promotions;
providing incorrect registration data;
any other actions which may damage the Casino.
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.
Решение является окончательным.
Спасибо за понимание,
Служба поддержки Slotum Casino
Казино привело убедительные доказательства мошеннических действий со стороны игрока, жалоба отклонена.