Realdealbet не желают выплачивать выигрыш

На данный момент отослано — скриншот киви, скриншот виртульной карты, счет за коммунальные услуги, паспорт, фото паспорта с пропиской, селфи с паспортом. ВЫплачивать отказываются.

Теперь просят бумажный (!!!!!) счет. Не понимаю, что они хотят.

Chat Transcript
05:58:48 PM [Nicole] Welcome to Live Chat Support, what can I do for you?
05:59:20 PM [undefined] Hello! Why dont you answer my complaint at latestcasinobonuses.bet and why dont You pay me my money?
05:59:42 PM [Nicole] Hi there
06:00:04 PM [Nicole] Can you pelase explain to me what is the exact issue that you are experiencing and how can I help you?
06:00:20 PM [undefined]
Why do not you answer my complaint published at http://latestcasinobonuses.bet/zhaloby-casino/vyplaty/zaderzhka-vyplaty/realdealbet-com-ne-zhelayut-vyplachivat-vyigrysh/
06:00:32 PM [undefined] That You dont want to pay my winnings
06:01:54 PM [undefined] Are You here?
06:02:02 PM [Nicole] May I have your username please?
06:02:10 PM [undefined] smolyakovavik
06:02:45 PM [Nicole] Thnak you
06:02:47 PM [Nicole] Just a moment
06:05:19 PM [Nicole] Okey, Viktoriya
06:05:21 PM [Nicole] As I can see
06:05:38 PM [Nicole] you have been asked for another photo of you holding your document
06:05:41 PM [Nicole] and
06:05:49 PM [Nicole] a paper utility bill issued in the last 30 days
06:05:51 PM [undefined] STOP! I SEND YOU NOW PHOTO AND YOUL SAY WHATS WRONG!
06:05:56 PM [undefined] I SEN UTILITY BIL!!!!!!!!
06:06:01 PM [Nicole] Okey, let me check
06:06:05 PM [undefined] 2 TIMES FOR FEBRUARY AND MAY!!!!!!!
06:06:05 PM [Nicole] what you have sent now, okey?
06:06:22 PM [undefined] NOW IL SENT YOU PHOTO WITH PASSPORT AND UTILITY BILL
06:06:29 PM [undefined] SAY ADRESS!!!!!
06:07:08 PM [undefined] ???
06:07:26 PM [undefined] ARE YOU HERE?
06:07:38 PM [Nicole] yes
06:07:47 PM [Nicole] I am checking, Viktoriya
06:07:50 PM [Nicole] Allow me a moment please
06:08:12 PM [Nicole] send the documents to [email protected]
06:08:59 PM [undefined] CHECK NOW AND SAY WHATS WRONG???????
06:09:07 PM [undefined] WHY DONT YOU ANSWER MY COMPLIAINT
06:09:17 PM [undefined] WHY DO YOU STOLE MY MONEY?
06:10:25 PM [Nicole] We are not stealing your money, let me check them
06:11:00 PM [undefined] no Nicole all You do is stealing my money and dont answer my complaint at site that can protect me!
06:13:46 PM [Nicole] In order to raise a complaint, Viktoriya, you have to send us an official e-mail to [email protected]
06:13:52 PM [Nicole] checkign your documents
06:15:22 PM [Nicole] I have forwarded them to our Documents Department
06:15:28 PM [Nicole] nowthey are checkign your documents
06:15:30 PM [undefined] No
06:15:37 PM [Nicole] and you will be contacted shortly via e-mail
06:15:44 PM [undefined] Look at it now
06:16:02 PM [undefined] Youl write that something wrong again
06:16:10 PM [undefined] I waut for a week
06:16:10 PM [Nicole] I am not authorized to accept docuemnts, Vikrotiya, that’s why we have a Documents Department
06:16:13 PM [Nicole] I have informed you
06:16:15 PM [Nicole] that they are
06:16:20 PM [Nicole] looking at your documents now
06:16:23 PM [Nicole] I can assure you that
06:16:25 PM [undefined] YOur documents department are idiots
06:16:32 PM [undefined] that cant do their jib
06:16:40 PM [undefined] Check it now please
06:17:37 PM [Nicole] Viktoriya, as per our General Terms and Conditions, we have procedures that all customer are required to go through, unfortunately, some of your docuemnts sent earlier didn’t meet our requirements, that’s why you have been asked for new ones
06:17:48 PM [undefined] Why?
06:17:52 PM [undefined] Whats wrong?
06:18:06 PM [undefined] YOu can ak documents that I have noand steal my money
06:18:18 PM [undefined] Give me Your documents please
06:18:30 PM [undefined] I want to know who are stealing my money?
06:18:31 PM [Nicole] Your documents are being checked now
06:18:55 PM [undefined] Why dont YOu want to give me Your documets?
06:19:18 PM [undefined] So I know who atook my money?
06:19:19 PM [undefined] =)
06:19:59 PM [Nicole] Also you have requested a withdrawal via Credit / Debit card on 9th of June, these withdrawals are taking usually from 3 to 5 business days, so 10th and 11th are not included because these days our Finance Department was not working
06:20:10 PM [Nicole] LAso, pleas enote that
06:20:18 PM [undefined] When will YOu pay me my money?
06:20:41 PM [Nicole] it is stated in our terms and conditions that any verification needed can delay any processing of a withdrawal
06:20:57 PM [Nicole] and once the documents are ckecked and approved by us
06:21:07 PM [Nicole] the frametime is started to count
06:21:18 PM [undefined] I wait a long time and YOur problems are not my problems
06:21:25 PM [undefined] You said that it is checked now
06:21:35 PM [undefined] When will You pay me my money?
06:22:03 PM [Nicole] We do not have problems, Viktoriya, all of that I have told you is stated in our General Terms and Conditions
06:22:33 PM [undefined] If YOu havet problems You should not steal money of players. Am I right?
06:22:37 PM [undefined] When will You pay me my money?
06:22:51 PM [Nicole] We are not stealing them, you need to go through our verification procedure
06:23:00 PM [Nicole] When your documents are checked and approved
06:23:06 PM [Nicole] your withdrawal request
06:23:13 PM [Nicole] will be reviewed by our Finance Department
06:23:33 PM [undefined] Is it joke? I wait a week and You ask me crazy questions I sent all YOu need
06:23:45 PM [Nicole] Okey
06:23:48 PM [undefined] why dont You pay?
06:23:49 PM [Nicole] I have told you that
06:23:54 PM [Nicole] now we are checking your documents
06:24:06 PM [Nicole] Let our Documents Department do their job
06:24:06 PM [undefined] YOu are checking it for a week
06:24:09 PM [Nicole] It is not up to me
06:24:13 PM [Nicole] No
06:24:16 PM [undefined] Yes
06:24:19 PM [Nicole] we have asked you before for new documents
06:24:35 PM [undefined] I sent YOu all documents I have
06:24:40 PM [Nicole] yes, but now
06:24:45 PM [Nicole] so now they are checking them
06:24:50 PM [Nicole] as I have already informed you
06:25:02 PM [undefined] You can ask me a space passport
06:25:13 PM [undefined] ant then say that I must send YOu it
06:25:28 PM [undefined] I see that You are simply stealing my money
06:25:44 PM [undefined] and this chat transcription will be on on forums etc
06:26:58 PM [Nicole] Okey, Viktoriya, I have done my best to assist you
06:27:06 PM [Nicole] You willb e contacted via e-mail shortly

Написали, что проверка не пройдена и конфисковали деньги. Не понимаю одного, кто-нибудь этими жалобами занимается? Ссылку отсылала им несколько раз. 0 Внимания.

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