Trust Dice Casino: blocked the account and confiscated all the money in the 60 USD
Претензия disnudis2020 к Trust Dice Casino от 25.03.2025
I made a deposit of 321.9 DOGE. Since they have a promotion that in case of losing the first bet you get back the amount of the bet in the form of a freebet. Naturally I accepted the offer as a regular player. To stay in the game longer. And the bet lost and I got the freebet. After placing more bets, I wanted to withdraw. But I did not give me accused that I still have an account of this casino. But I have never had an account of another. I assure that the IP is mine and I am sure that no one played with it. In my family no one bets and does not make accounts, I played in the casino from my PC and the second one is not as they claim. And as for the bonus, I should not take the bonus when it is automatically added when you lose. I’m sure they have no proof. They just took my money because I won from them. Screenshot attached, on all points that I allegedly violated let them provide you with proof. I was not even asked for my passport and they dare to accuse me that someone else from my family registered. Do you understand? To make such accusations you need to know at least that a user from my family also provided you with a passport photo, relationship status and so on. And I did not violate the rules of the casino, I played honestly. A person is innocent until proven otherwise. They don’t want to provide me with proof. Let them give it to you.
How is it even possible in today’s world to steal money just like that. Just even without verification without verification everything was confiscated. Even the deposit!!!
Процесс обсуждения (2)
Статистика жалоб на Trust Dice Casino
Претензии к Trust Dice Casino
Автор жалобы
| Параметры | Жалоба на Trust Dice Casino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | disnudis2020 |
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Жалоба направлена в казино
От казино поступил ответ:
After a thorough investigation, we confirm that the account was banned and funds were confiscated due to violations of our Terms and Conditions, specifically regarding the creation of duplicate accounts and bonus abuse.
As per our Terms and Conditions:
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
10.6 Bonuses can only be received once per person/account, family, household, address, e-mail address, IP addresses, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.
Given the clear breach of these terms, the account was closed, and the confiscation of funds was in accordance with our established policies.
Жалоба отклонена