videoslots не выводят
Жалобы и проблемы игроков
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10 января 2016
от
macur666
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3 Ответа
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1 209 Проcмотров
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0 Реакций
Опять проблема с «лучшим онлайн казино»- снова никак не получается вывести, саппорт конечно же ждет залива, история повторяется, уже было такое, как только сольешь, ровно через минуту одобряют. Депнул вчера 270 евро с мастеркарда, чутка покрутил +50 евро сделал, решил вывести, система не дает, типа только на банковский счет, хотя моя карта есть в списке при выводе, отсылал им фотки все дела. саппорт отмораживает, уже раз сто отправляют запросы в фин. отдела, но тот упорото молчит. Единственный способ для меня-это банковский счет, который у меня арестовали пристава и с которого я ни разу не депал, да и не смог бы. Говорят, что я им выписку мол присылал, поэтому счет у меня должен быть. Выписка- оплата моего мастеркарда) Предложили залочить мне ак, чтоб не мог в игры зайти, я согласился, на следующий день попросил разлочить, перестало заходить в баттлы, хотя во время блокировки успешно регистрировался и заходил в комнату баттла, но в слот не пускала система. Сразу после разблокировки стало заходить в обычные слоты, в баттлы не пускает. КОроче хз пацаны, я думаю, тупо ждут залива, видать к игрокам из СНГ ко всем такое отношение.
Pekka V:
Hi Timur,
17:26Pekka V:
No, you are free to play.
17:26timur:
my browser is not guilty, it’s your fault
17:26timur:
liers
17:26Pekka V:
If you use Proxy/VPN, or FriGate, the battles will not work for you.
17:27timur:
you do not withdraw my winnings, closed access to the battles, what else do I wait?
17:27timur:
I have always used the frigate and battles worked!
17:27Pekka V:
We have not closed your access to battles.
17:27timur:
lie
17:28timur:
I will raise this issue again in all forums
17:28Pekka V:
Please try again later to join the battles.
17:28timur:
when you decide the issue of withdrawal of funds?
17:29timur:
you promised to do 3 hours ago
17:30Pekka V:
Just a moment, I will contact our Financial Department regarding this.
17:30timur:
I know that you’re lying, and kidding me, because I have a lot of complaining
17:31Pekka V:
We would never lie to players, that is not the way we do things. But we in the customer service have a limited information available before I have contacted Financial Department.
17:32timur:
unlock battles!
17:35Pekka V:
We have no idea why they don’t work for you right now, it’s not even possible to block Battle from players.
17:35Pekka V:
You may withdraw when you have wagered 100% of your last deposits.
17:36Pekka V:
All deposits have to be wagered 1x before withdrawing.
17:36timur:
new rule&
17:36timur:
?
17:37Pekka V:
No, it has always been, policy against money laundering.
17:37timur:
Now I have fulfilled the condition?
17:38Pekka V:
Let me check how much you have wagered, just a moment.
17:39timur:
you’re trying to trick me again, know about it at all forums
Pekka V:
Hi Timur,
17:26Pekka V:
No, you are free to play.
17:26timur:
my browser is not guilty, it’s your fault
17:26timur:
liers
17:26Pekka V:
If you use Proxy/VPN, or FriGate, the battles will not work for you.
17:27timur:
you do not withdraw my winnings, closed access to the battles, what else do I wait?
17:27timur:
I have always used the frigate and battles worked!
17:27Pekka V:
We have not closed your access to battles.
17:27timur:
lie
17:28timur:
I will raise this issue again in all forums
17:28Pekka V:
Please try again later to join the battles.
17:28timur:
when you decide the issue of withdrawal of funds?
17:29timur:
you promised to do 3 hours ago
17:30Pekka V:
Just a moment, I will contact our Financial Department regarding this.
17:30timur:
I know that you’re lying, and kidding me, because I have a lot of complaining
17:31Pekka V:
We would never lie to players, that is not the way we do things. But we in the customer service have a limited information available before I have contacted Financial Department.
17:32timur:
unlock battles!
17:35Pekka V:
We have no idea why they don’t work for you right now, it’s not even possible to block Battle from players.
17:35Pekka V:
You may withdraw when you have wagered 100% of your last deposits.
17:36Pekka V:
All deposits have to be wagered 1x before withdrawing.
17:36timur:
new rule&
17:36timur:
?
17:37Pekka V:
No, it has always been, policy against money laundering.
17:37timur:
Now I have fulfilled the condition?
17:38Pekka V:
Let me check how much you have wagered, just a moment.
17:39timur:
you’re trying to trick me again, know about it at all forums
17:41Pekka V:
Please make a new withdrawal request.
17:41timur:
Due to restrictions with your bank and/or location you are unable to withdraw via Visa or MasterCard.
Please withdraw using the EFT/Bank Wire option.
17:41Pekka V:
Use bank wire withdrawal please.
17:42timur:
I do not have
17:43timur:
I would never make a deposit with a Mastercard if I knew that it is impossible to withdraw, but it is in withdrawal list
17:43Pekka V:
Use the same bank account information as you did at your «Documents» page for bank wire withdrawal.
17:44timur:
again you kidding me?
17:44Pekka V:
Yes, that is the account you must withdraw into.
17:45Pekka V:
The same bank account that you have verified.
17:45timur:
my card visa expired
17:45timur:
Mastercard cards have no account
17:45timur:
only card number
17:46Pekka V:
Your only option is now to withdraw via bank wire please.
17:46timur:
how!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
17:46timur:
you мармелад?
17:47Pekka V:
Choose the withdrawal option bank wire, and put your bank details there.
17:47timur:
I’ll never forgive you, I wrote a complaint to the gaming commission, is now followed by a complaint in casinomeister
17:47Pekka V:
I am giving the right information here.
17:49timur:
When you withdraw funds from Videoslots.com you need to use the same
payment method as when you made your deposit.
17:49timur:
your rule?
17:49Pekka V:
Yes, but if that is not available players have to use bank wire. Your bank does not allow credit card payments from us.
17:50timur:
me why you were not warned about this?
17:51Pekka V:
Because not all banks in Russia reject our payments, some do.
17:51timur:
find another way
17:52timur:
i have qiwi visa virtual
17:52timur:
this is virtual visa, undarstand?
17:53Pekka V:
It must the same bank account you have verified with us, with bank wire you must withdraw to that.
17:53timur:
neteller
17:54timur:
You just robbed me and wait until I lose
17:55Pekka V:
No, your only option is to withdraw via bank wire, do you still have the account at this bank: «СьЕРЬАНК»?
17:55Pekka V:
Please withdraw to that bank, to your account there.
17:56timur:
I do not have own bank account, I tried to withdraw to the bank account of My wife
17:56timur:
my bank account closed in last month
17:57Pekka V:
OK, I will ask our Financial Department what to do.
17:57timur:
All deposits have to be wagered 1x before withdrawing. show me paragraph rules
17:57timur:
you’re wasting it started with me, people know what you are liars
18:04timur:
I saved the entire history of correspondence and even make it to the complaints in the forums
18:05timur:
I require a direct connection with your financial department\
18:06Pekka V:
You are free to do that, but if you cannot withdraw to a card, you will have to withdraw via bank wire. I am still waiting for answer from our Financial Department what do if you don’t have a bank account anymore.
18:07timur:
neteller!
18:08Pekka V:
Waiting for Financial Department to answer.
18:08timur:
I require a direct connection with your financial department!!!!!!!!!!!!!!
18:09timur:
give me a mail of them
18:09timur:
All deposits have to be wagered 1x before withdrawing
18:09Pekka V:
That is not possible I am afraid, all communication goes through us.
18:09timur:
What is the point of your rules?
18:10Pekka V:
This issue is at our Financial Department under review, we will contact you once they have reviewed the problem.
18:11timur:
it happens very long time
18:11timur:
you waiting until I lose all the money
18:12timur:
I immediately provide a direct link with the finance department!
18:12timur:
or manager
18:13Pekka V:
We can block your account until this has been solved, that way you could not play your funds.
18:14timur:
You have already blocked my access to Battle
18:14Pekka V:
It is unfortunately only possible to communicate through us.
18:14timur:
lie
18:14timur:
you have a manager&
18:14timur:
?
18:15timur:
All deposits have to be wagered 1x before withdrawing/What is the point of your rules?
18:16Pekka V:
Well, if there weren’t the 1x rule, people would wash dirty money here. Deposit and just withdraw right away, we cannot allow that.
18:16timur:
What is the point of your rules?
18:17timur:
show me
18:18timur:
It means you do not have such a rule?
18:18Pekka V:
Just a moment please.
18:23Pekka V:
1.3 A person registering at Videoslots accepts and acknowledges:
18:23Pekka V:
that money deposit shall be used for wagering
18:24Pekka V:
So, the deposited money has to be wagered 100%, which means 1x.
18:24timur:
lie
18:24Pekka V:
https://www.videoslots.com/terms-and-conditions/mga-games-specific/#account-rules
18:24timur:
ok, now i write complaint on forums
18:26Pekka V:
We have done everything according to rules and licenses, but if you want to complaint, I cannot stop you.
18:28timur:
what answer your financial department?
18:30Pekka V:
They are reviewing this issue, we will contact you when they have solved the issue.
18:31timur:
then&
18:31timur:
?
Дак они видят что наркосос вот и не платят тебе.
Лол. Вывели ему уже давным давно)