Cat Casino: ignored requests to block the account, lost funds for 400.000 EUR
Претензия haitham89 к CatCasino от 29.10.2024
Here’s a complaint letter in English for submission to the website LatestCasinoBonuses regarding your experience with Casino Cat:
Subject: Formal Complaint Regarding Account Closure and Refund Request with Casino Cat
Dear LatestCasinoBonuses Support Team,
I am reaching out to file a formal complaint against Casino Cat. Three months ago, I requested the closure of my account with them due to personal issues related to gambling. Despite several attempts to contact their support team, I have received no response, and my account remains active.
I have documentation that confirms my repeated efforts to communicate with Casino Cat regarding the closure request, but they have failed to respond for three months. During this time, I have continued to wager a total of €400,000.
This lack of response is not only troubling but also has significant financial implications. Given these circumstances, I am requesting a full refund of the deposits I made during this period, as the casino has not honored my account closure request despite my clear need for self-exclusion.
Thank you for your attention to this matter. I look forward to your assistance in reaching a resolution with Casino Cat.
Sincerely,
I am reaching out to file a formal complaint against Casino Cat. Three months ago, I requested the closure of my account with them due to personal issues related to gambling. Despite several attempts to contact their support team, I have received no response, and my account remains active. I have documentation that confirms my repeated efforts to communicate with Casino Cat regarding the closure request, but they have failed to respond for three months. During this time, I have continued to wager a total of €400,000. This lack of response is not only troubling but also has significant financial implications. Given these circumstances, I am requesting a full refund of the deposits I made during this period, as the casino has not honored my account closure request despite my clear need for self-exclusion. Thank you for your attention to this matter. I look forward to your assistance in reaching a resolution with Casino Cat.
Процесс обсуждения (19)
Статистика жалоб на CatCasino
Претензии к CatCasino
Автор жалобы
| Параметры | Жалоба на CatCasino подготовлена и опубликована |
|---|---|
| Жалоба от | LatestCasinoBonuses |
| Автор жалобы | haitham89 |
Все бренды и торговые марки, упомянутые на этой странице, принадлежат их владельцам и используются исключительно в информационных целях в соответствии с условиями добросовестного использования.
A complaint has been sent to the casino
Hello
As we can see, your request to block your account was forwarded to your personal manager, after which this manager wrote to your e-mail to clarify the reason for wanting to block the account, but since no response to the e-mail was provided, the account remained active. Alas, however, in this situation no compensation is provided.
If necessary, the site administration can be provided with screenshots of the emails that were sent to the user and were not responded to.
Personal Manager !!!
I have not been in contact with any personal manager
Yes, please, I would like to see the emails that were sent to me because I have not received any response ???
We are sorry that the lockout procedure has caused you inconvenience. Your account has now been blocked and the letters we spoke about have been provided to the administration as proof of our words.
Опубликовано: 31 октября 2024
What disturbance are you talking about? Do you know how much money I have lost, all because you refused to close my account, allowing me to deposit every time I log in? I have the utmost respect for the management, but please, I would like to see the messages you sent me here so that people can know who the liar really is!!!
I believe that if management had received the messages, they would have closed the complaint, but it’s clear that nothing has reached them So please, I would like to see the messages here. Can you do that?
Опубликовано: 1 ноября 2024
Letters will be given to you during business hours for your review
Опубликовано: 3 ноября 2024
Yes please I am waiting for messages..
Screenshots have been given to the player
They are lying, this is not my email 😂!!
I have not deleted any messages since I created my email. I went searching for this email and did not find any messages for it
They are liars. No one has contacted me
They created an email in my name to say that we sent him an email, and this is considered forgery and fraud.
I demand that all deposits I have made since I sent them close my account
You should be careful of this casino and this casino should be blacklisted
We can see that you have responded to our email, which you requested to confirm the blocking of your account. The email linked to your account has been correctly indicated.
This is not my email!! They created an email address in my name!!
We would like to emphasize that we sent an email to the address currently registered on your account. This email has not been changed since your initial registration, and it is the same address you provided in your complaint.
It is impossible to admit that you made a mistake by not responding
Your situation has become very funny😂
Tell me, in the first picture, whose mail is this?
Tell me about the second picture, whose email is this?
I think this is a crime because you created a fake email and the subject should be verified
The decision is yours, viewers…
Earlier we provided the site administration with three screenshots, one that you sent in the complaint and two other screenshots with details of two letters, on them you can see that the recipient is indicated with dots. The recipient is specified correctly and the letters were sent exactly to your mail, which is specified in your account, as well as the mail you specified in the complaint.
In the first screenshot, there are no dots in the mail, as it is just a search query that we used to look for the emails.
I think you might be in trouble! 😅
How can these be inquiry letters when you’ve sent a message from this email in my name? 😂
And if they are inquiry letters, why are you sending them to VYACHESLAVLENIN? What’s the point of sending them there? 😂
One last point—could you send me a screenshot of the email, similar to the one I posted below? I’d like it to clearly show my full email address, the date sent, and the subject of the message.
I’m waiting for your response.
Hello anyone here? 😃
I don’t understand why there has been such a delay in your response. It’s been over 15 days now!
This is not a world-changing issue!
The matter is very simple. I asked you to provide proof that you responded to the email I registered with at the casino, which is linked to my account, and not the email address you created.
I am waiting for your response…
After a thorough check, I can confirm that emails have been sent to the player
The letters themselves were given to the player in private messages.
Therefore, the complaint is dismissed